Shipping Policy

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays) after payment has been received. You will receive an order confirmation once your purchase has been successfully placed.

2. Shipping Method & Delivery Time

We currently offer one shipping option:

Standard Shipping: Delivery within 4–6 business days.

3. Shipping Destinations

We currently ship to the United States, United Kingdom, Canada, and Australia.

If your country is not listed, please contact us to check whether shipping is available to your location.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your package in real time.

5. Delivery Issues

If you do not receive your order within the expected delivery timeframe, please contact us at contact@allana-store.com. Our team will assist you in resolving the issue as quickly as possible.

6. Damaged or Lost Packages

We are not responsible for packages that are damaged or lost during transit. If your package arrives damaged, please contact us immediately so that we can work with the shipping carrier to investigate the issue and submit a claim if necessary.

7. Returns & Exchanges

Please refer to our Return Policy for information regarding returns, exchanges, and eligibility conditions.

If you have any additional questions regarding our Shipping Policy, please contact us at contact@allana-store.com.

ALLANA